How is this different from the AI chat built into Boost?
The built-in chat lives inside Boost and needs no setup. The AI Connector brings RFMS into the assistant you already use, where it can work alongside your email, calendar and files.
Do I need to pay for an AI subscription?
You need an account with a supported assistant. Claude works on its Free plan. ChatGPT needs a paid plan.
Can the assistant change my data?
No. The connector is currently read-only.
Is my data secure?
Yes. The connector is read-only and only sees your own database. Your questions and conversations stay with your AI provider - RFMS never sees or stores them. Your assistant only sends us the specific lookup it needs, such as an order number or a customer name, and we don't keep the results. We keep basic technical logs, like which store made a request and any errors, to keep the service running.
Does everyone in my team need to set it up?
Each person signs in with their own RFMS login. On Claude Team and Enterprise, an admin adds the connector once and everyone just clicks Connect.
Is my data used to train AI models?
Not by us. We don't train AI models on your data, and the connector doesn't run any AI of its own. Whether your AI provider uses your chats for training depends on the provider and your account's settings, so check your provider's data controls.